SERVICE ANIMALS (GUIDING DOGS) – SVAN
- Service animals (might be harnessed) are accepted in the passenger
cabin, not occupying a seat, and should be seated at customer’s feet, subject to
prior arrangements being made with EGYPTAIR AIRLINES by customer and they are
exempted from any weight limitation, container requirements and accepted free of
charge
- Customers traveling with service animals are required to provide the
related documents and obtain a booking confirmation/approval at least 48 hours
before departure.
EGYPTAIR accepts dogs only as
service animals for carriage on its flights according to the following
rules:
- Service animal (SVAN) to all
EGYPTAIR network (except USA & Canada)
- Service animal (SVAN) to Canada
- Service animal (SVAN) to USA
SERVICE ANIMALS ARE ACCEPTED
ON EGYPTAIR FLIGHTS UNDER THE FOLLOWING CONDITIONS:
-
The
country travel information must be checked before your flight to
determine the followings:
- If the service animal is acceptable
or not.
- The documents required by
countries of entry or transit.
- The age of the service animal, as the
age shall remain subject to custom regulations at the country of transit and
destination
-
Holding a
valid health and vaccination certificates, and/or entry permits if
required:
-
The SVAN must
be obedient and behave properly in public places.
-
Seating is
preferably beside a window seat at the back area.
-
The SVAN
should fit on the floor space in front of customer seat and not into
aisle.
-
Customer
travelling with SVAN is forbidden to be seated in the exit rows
-
The dog might
be leashed or harnessed.
-
The Customer
may hold a fleece or vet-bed for the dog to lie on and also absorbent pads
which can be placed under the fleece.
-
It is highly
recommended that the customer should hold empty cage for his service animal
and will be accepted free of charge during the check-in procedures.
-
If the
service animal is too big to fit in the passenger cabin or being disruptive,
then they must be caged and accepted in the aircraft hold as checked baggage
free of charge, otherwise the customer will be offloaded.
Note: The above mentioned rules are applied only for flights operated by
EGYPTAIR and incase of Code-Share flights operated by other carrier, the
customer must refer to the operating carrier to obtain their
approval.
1) Service animal (SVAN) to all EGYPTAIR network (EXCEPT USA &
CANADA):
Only Seeing-eye and hearing-ear dogs are acceptable as service animals trained
to assist customers with visual impaired or hearing disabilities.
SVAN will be accepted free of charge and exempted from any weight limitation or
container/cages requirements.
If the SVAN is disruptive, too big or acts in a hostile behavior then it must
be caged and accepted as checked baggage free of charge, otherwise the customer
will be offloaded.
Holding a license or proof of animal is trained as service
animal.
Holding valid
health and vaccination certificates, and/or entry permits if
required.
Pit Bull breeds are not
permitted as SVAN
Only one service dog is
acceptable per customer.
2)Service animal (SVAN) TO CANADA:
Service dogs perform a variety of tasks to provide support in activities of
daily living for a wide range of disabilities, including guiding persons who are
blind; alerting persons who have hearing impairments to the presence of people
or sounds, such as an alarm or telephone; pulling a wheelchair; recognizing
specific changes that happen before a seizure and alerting a person; and
providing assistance to a person with posttraumatic stress disorder by providing
a barrier against other people crowding too close to the person
SVAN will be accepted free of
charge and exempted from any weight limitation or container/cages
requirements on flights to/from Canada and also on connecting flights with
final destination /origin Canada according to the ATPDR rules.
If the SVAN is disruptive, too
big or acts in a hostile behavior then it must be caged and accepted as
checked baggage free of charge, otherwise the customer will be
offloaded.
Holding a license or proof of animal is trained as service animal.
Holding valid health and
vaccination certificates, and/or entry permits if required.
Pit Bull breeds are not
permitted as SVAN
Only one service dog is
acceptable per customer.
3) Service animal (SVAN )TO USA:
A service animal is as a dog, regardless of breed or type, that is individually
trained to do work or perform tasks for the benefit of a qualified individual
with a disability, including a physical, sensory, psychiatric, intellectual, or
other mental disability.
Psychiatric service animals will
be treated the same as other service animals that are individually trained
to do work or preform a task for the benefit of a qualified individual with
a disability.
Permitted on flights from/to USA
and also on connecting flights with final destination / origin USA, in
accordance with US D.O.T regulations.
SVAN will be accepted free of
charge and exempted from any weight limitation or container/cages
requirements
Passengers require to remit
a completed hardcopy or electronic version of the Department’s “U.S.
Department of Transportation Service Animal Air Transportation
Form”
The customer must hold a
completed hardcopy or electronic version from the following forms as a
condition of transportation:
a)
U.S Department of Transportation
Service Animal Air Transportation
Form
b)
U.S Department of transportation
Service Animal Relief Attestation
Form
The customer should print
two copies from each form, one will remain with the customer and the second
copy will remain with the counter agent or with the gate
agent.
Holding
valid health and vaccination certificates, and/or entry permits if
required.
Approved of center of dieses
control “CDC” must be applied online 10 business days prior to arrival; or
written (or oral) statement that the dog has not been living in a high-risk
canine rabies country for the past 6 months or since birth.
Airlines may require a passenger
with a disability seeking to travel with a service animal to provide the
service animal form(s) at the passenger’s departure gate on the date of
travel.
Only two service dogs
are acceptable per customer.