Liability

​EGYPTAIR Liability for Baggage in Acco​rdance with the Montreal convention - May 1999

Baggage Delays

In case of a baggage delay, EgyptAir is liable unless all reasonable measures were taken to avoid the delay or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.

Destruction, Loss or Damage to Baggage

EgyptAir is liable for destruction, loss, or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault. Liability is not assumed by the carrier if the baggage is defective. With regards to unchecked baggage, the carrier is liable only if at fault.

Complaints relating to Baggage

For baggage that is damaged, delayed, lost, or destroyed, the passenger must file a complaint in writing to EgyptAir as soon as possible. This complaint must be filed within 7 days in the case of damage to the checked baggage and within 21 days in the case of delay. These timeframes are from the date on which the baggage was placed at the passenger’s disposal. If a complaint is not filed within the time mentioned above, the carrier will not be liable.
Limits of liability vary from airline to airline. Please contact all other carriers you will be using to learn their policies on liability.
For a complete explanation of all applicable provisions, please refer to EgyptAir's conditions of carriage.
Submit your case to mybaggage@egyptair.com ​​ ​

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