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we are glad to provide the higest quality of service to our customers and to notify the customer with it. This section applies to flights operated by EGYPTAIR, From/ to and within Canada"If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please
contact us or visit the Canadian Transportation Agency’s website."
If you’re denied boarding for a situation within EGYPTAIR’S control or for security reasons, we’ll provide you with the following before you board your next flight booked as part of your alternate travel arrangements, unless this would further delay you:
Hotel or comparable accommodations for overnight delays for out-of-town passengers, subject to availability within reasonable distance from airport.
we work hard to ensure your checked baggage arrives with you. For baggage that is damaged, delayed, lost, the passenger must file a complaint in writing to EGYPTAIR as soon as possible. This complaint must be filed within 7 days in the case of damage to the checked baggage and within 21 days in the case of delay. These timeframes are from the date on which the baggage was placed at the passenger’s disposal. If a complaint is not filed within the time mentioned above, the carrier will not be liable.
Limits of liability vary from airline to airline. Please contact all other carriers you will be using to learn their policies on liability.
For a complete explanation of all applicable provisions, please refer to our
Tarrif. Submit your case to [email protected]
EGYPTAIR is liable unless all reasonable measures were taken to avoid the delay or it was impossible to take such measures. The liability for Lost, delayed and damaged checked baggage is limited to 1,131 (Special Drawing Rights) SDRs.
Under The Air passenger protection regulation we will compensate you for lost, delayed or damage baggage by up to 2100 CAD.
This section applies to flights operated by EGYPTAIR, Some delays and cancellations are within an airline's control, whereas others, like those caused by severe weather or airport and air traffic disruptions, are simply out of our hands. Whatever the reason for the delay or cancellation, we will do everything possible to assist you.
If there is a delay or cancelation on our flight, EGYPTAIR will promptly provide information to passengers such as (timely updates, including the reason for the delay or cancellation, As soon as Egypt Air is aware of such a delay or cancellation.
In the event of a scheduled irregularity, carrier will either:
Note: additional services are provided to customers, as detailed below:
(4) Except as otherwise provided in applicable local law, in addition to the provisions of this rule, in case of scheduled irregularity within its control (and outside its control) Egypt Air will offer:
a) For a schedule irregularity lasting longer than 4 hours, a meal voucher for use, where available, at an airport restaurant or our on board cafe, of an amount dependent on the time of day.
b) For a schedule irregularity lasting overnight, hotel accommodation subject to availability and ground transportation between the airport and the hotel. This service is only available for out of town passengers.
For flight delays and cancellations within EGYPTAIR’S control that are not safety-related and according to APPR (Air Passenger protection Regulation) we will provide compensation of up to 1230 CAD.
EGYPTAIR will do everything possible to minimize any inconvenience to our passengers in case we are affected by any lengthy ground delays that can be beyond our control ( which may be due to severe weather, air traffic control rulings, government operating restrictions or airport operator issues that cannot be anticipated). During these uncontrollable circumstances an aircraft is either unable to take off or be gated upon arrival and must wait for a gate to become available, a contingency plan has been developed to meet the needs of our customers onboard both arriving and departing aircraft (if the aircraft doors are closed). EGYPTAIR will not permit an aircraft to remain on the tarmac at Canadian Airports for more than three hours (or 3 hours and 45 minutes if departure is imminent) Prior to reaching these timelines, EGYPTAIR will return the aircraft to the gate or another suitable disembarkation point, these timeline does not apply if providing an opportunity for passengers to disembark is not possible, for reasons related to safety and security or to air traffic or customs control. During a tarmac delay, EGYPTAIR will provide passengers, with: -Food and potable water in reasonable quantities (Quantity provided during delay is according to the time & length of Delay.) -the opportunity to communicate with people outside the aircraft, if feasible. -Access to operable lavatory facilities. -Proper ventilation and heating or cooling of the cabin -Adequate medical attention, if needed. We will notify the passengers about the status of the tarmac delay every 30 minutes while the aircraft is delayed, including the reason for the delay, if known.
EGYPTAIR will do everything possible to ensure children under the age of 14 are seated close to their accompanying family member. We recommend booking early and selecting seat assignments when you book. You can select seats through
EGYPTAIR.COM, EGYPTAIR'S APP, Call center or your travel agent. There may be additional charges for seat assignments depending on which fare you select. If you don't select your seats in advance, we'll do our best to find adjoining seats for your family on the same reservation in the cabin you booked. However, available seats may be limited at that time. EGYPTAIR will make sure all reasonable effort is made by its staff, flight attendants and through in-flight procedures, to seat children under the age of 14 next to their accompanying adult.