1. The following terms and conditions ("Terms and Conditions") shall apply to a bid (“Offer”) made by you (“you”) to EGYPTAIR (“Airline”) for an opportunity to upgrade from the class of service that was originally purchased by you for travel with the airline to a minimum of one class of service higher (“Upgrade”).
2. In order to submit an Offer, you must: (i) have reached the legal age of majority in your country of residence at the time the offer is submitted; and (ii) have purchased a reservation on a scheduled flight operated by EGYPTAIR. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions. For details on how to submit and offer, please visit the FAQ section.
3. Offers can only be made on select flights operated by EGYPTAIR and in select countries as determined by EGYPTAIR in its sole discretion. To determine if your flight is eligible for an upgrade, please visit the FAQ section.
4. An offer, when submitted by you in association with a reservation made with the airline, whether made directly with the airline or indirectly through another channel (such as a travel agent) shall entitle the person or persons named on the offer, subject to these Terms and Conditions, to be considered for an Upgrade.
5. The airline is under no obligation to accept any offers, and it makes no representation that any passenger will be upgraded. The acceptance of an offer is at the sole discretion of the airline.
6. i) If you decide to make an offer, you agree that your offer remains open for acceptance by the airline at any time up to 48 hours prior to the scheduled flight departure time. You may revise or cancel your offer as long as your offer has not already been accepted by the airline. If your offer is accepted before you cancel or amend your offer, you are bound to purchase the Upgrade and you will be bound to pay for the amount stated in your offer and you will not be entitled to withdraw your offer, except and to the extent as otherwise permitted in these Terms and Conditions. ii) If you opt for the Instant Upgrade option, you agree that your offer remains open for acceptance by Airline for a period of 2 hours. During this period, you are not entitled to withdraw your offer, except as otherwise permitted in these Terms and Conditions. If your offer is accepted, you are bound to purchase the Upgrade and you will be bound to pay for the amount stated in your Offer.
7. In the event the airline cancels a flight and re-accommodates the customer on to another flight (operated by EGYPTAIR) for whatever reason other than the default, any offer that customer made in relation to the original booking may be transferred to the new flight(s), subject to availability of the upgraded class.
8. In the event the airline accepts your Offer, your credit card shall be charged the full amount of your Offer immediately upon acceptance, and the airline will issue an upgrade to each passenger included in your offer. The total amount charged will include all applicable taxes and fees (if any) for the Upgrade. An Upgrade that has been accepted by the airline cannot be assigned, or transferred by you, in whole or in part to another person or flight.
9. There will be no refunds, credits, or exchanges once your offer/Instant Upgrade has been accepted by the airline, except under the following conditions: (i)The flight for which your Offer/Instant Upgrade was accepted, and your flight was subsequently cancelled, and the airline re-accommodated you on another flight but in the class of service of your original booking in which case the amount paid for the upgrade will be refunded to the payment card that was used to pay for the Upgrade and EGYPTAIR shall have no further liability to you.
(ii)Your Offer/Instant Upgrade was accepted and you were given an upgrade, but you were not able to be seated in the upgraded class of service for reasons attributable to the airline, including, but not limited to, a change in aircraft, a delay in the connecting flight that resulted in your missing the connection on which you were upgraded, but excluding reasons attributable to your actions.
10. If a refund is approved, the amount paid for the upgrade will be refunded to the payment card that was used to pay for the upgrade. refunds will be processed in the currency in which the Upgrade amount was charged. If a foreign exchange rate must be applied in order to complete the refund in the currency of the originally charged Upgrade amount, a generally accepted prevailing rate will be used as determined by Airline in its sole discretion. This rate may be adjusted to account for conversion and other charges that the Airline may levy. In no respect shall the amount refunded be more than the amount charged in the original currency for the Upgrade.
11. The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your Offer has been accepted with respect to cancellation policies, change fees, conditions for minimum and maximum stay. All other conditions will be per the upgraded fare class.
12. EGYPTAIR will provide reasonable commercial efforts to ensure services typically available to a passenger booked in a higher cabin are also available to You including, Priority Checkin, Priority Baggage, Priority Boarding, onboard meals and other amenities generally associated with the class of service to which you have been upgraded. However, EGYPTAIR is unable to guarantee that all services typically available to passengers booked in the upgraded cabin class will be included to the Upgraded passenger.