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EGYPTAIR is committed to protecting the privacy of the persons who use its products and services. The purpose of this EGYPTAIR Data Protection Policy is to inform you, as a visitor to EGYPTAIR´s website or as user of EGYPTAIR´s services, of what kinds of information we may gather about you when you use our services, how we may use that information, to whom we disclose it, and the choices you have regarding our use of data
If you have any concerns about how we process your data, or would like to opt out of direct marketing, we ask you to get in touch at
[email protected] .
You can reach Fraud department at [email protected]
The EGYPTAIR group consists of the following legal entities:
Postal address: EGYPTAIR Administration,49 Rue de Ponthieu, Paris 75008, France.
Office address: EGYPTAIR Lincoln House ,137 - 143 Hammersmith Road London W14 0QL.
We collect and process personal data about you when you book or use our services, websites and apps.
Only authorised persons have access to this data.
These attribution tools are used to collect and store data about your use of this website and its sub-pages. This data can be used to create anonymous user profiles. For more privacy information and to manage your privacy preferences regarding Google and DoubleClick tools please go to
The data collected using the attribution tools will create personal profiles, but will not be used to identify visitors by name.
You can object to the storage of your anonymous visitor data in the future via the following measures:
You can choose to opt out of this type of advertising permanently by going to
Such embedded content may be used by the providers of the above features to identify you, the source of a visit, and how you use the websites of EGYPTAIR. This may, depending on the circumstances, occur during your visit to our websites.
When you use the recommendation functions, this communicates the URL of the respective EGYPTAIR website to the social network you have picked. A number of networks then immediately supplement the link with an excerpt of the content provided by EGYPTAIR. With most social networks, you are asked for confirmation before this is saved or forwarded.
Please note that the obligation to comply with applicable data protection law rests primarily on these providers, and EGYPTAIR has only limited knowledge or influence on how social networks deal with the information they collect through their services. For more information on how these providers process personal data and your rights and options in this regard, we refer to the privacy notices of these organisations.
We collect and use your data primarily to enable you to book and purchase tickets and for us to provide specific services. We also use your data for the general commercial purposes of EGYPTAIR, which include market research and marketing, compliance, fraud prevention and strengthening customer satisfaction and loyalty.
The legal basis for EGYPTAIR processing your personal data is the performance of our contracts with you (Article 6 (1) (b) GDPR), compliance with applicable law (Article 6 (1) (c) GDPR) and our legitimate interests (Article 6 (1) (f) GDPR). Our legitimate interests include ensuring the safety of our flights, services and websites; to share data within the EGYPTAIR group when separate legal entities of this group cooperate; and to prevent fraud and other harm to us and third parties.
We explain the purposes of our data processing in more detail below.
We process your data to make our website and apps available to you, including the creation of your user account, providing you a subscription to newsletters and provide you with a seamless usage experience on our websites and apps.
We use mobile analytics tools to better understand the functionality of our mobile applications. These tools may record information about your usage, including how often you use the application, the events that occur within the application, and where the application was downloaded from.
Depending on your use of services and the type of personal data, we will share your data within the EGYPTAIR group and with third-party service providers.
Please note that all data you provide during a booking may be subject to transmission. For more details, complaints or data information please feel free to contact us on telephone number 1717 (at local rates within Egypt). The International Air Travel Organisation IATA is providing General Data Protection and Privacy Information, including links to the Data Protection Notices of other airlines and reservations systems providers. You can find this information under
Some of the recipients of your personal data will be located outside the European Union and have access to all or some of the personal data collected by EGYPTAIR (name, passport number, trip details, etc.).
In case of such a transfer EGYPTAIR will, depending on the circumstances, transmit this data only to perform a contract with you or a contract that is beneficial to you, to comply with specific legal requirements, or on the basis of data protection safeguards such as the “standard data protection clauses” provided by the EU.
EGYPTAIR is committed to storing your personal data for no longer than necessary for the purpose for which it was collected. For example, where you book a flight with us we will keep the information related to your booking so that we can fulfil the specific travel arrangements you have made. After that we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking. Furthermore, we store your personal data in accordance with the retention period imposed by applicable law and regulations.
Each retention period depends on the purpose for which the data is being processed by us, and takes into account regulations which impose specific retention periods for certain categories of data. We will actively review the information we hold and delete it securely when there is no longer a legal, business or customer need for it to be retained.
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we do not have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of these rights, you can get in touch with us – or our data protection representative – using the details set out at the beginning of this policy. If you have unresolved concerns and if the GDPR applies to you, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.
Where you give us consent we might send you direct marketing in relation to our relevant products and services, or other products and services provided by us, our affiliates and carefully selected partners. On other occasions where we ask you for consent we will use the data for the purpose which we explain at that time.
Wherever we rely on your consent you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes. In some cases we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication provided. You can also alter your preferences at any time in the 'Newsletter services' section.
We work hard to handle your information responsibly. If you are unhappy about the way we do this, or if you have any questions about this policy, please contact us, using the email address
[email protected] or the contact information provided in section 1.
We hope that we will be able to resolve any concerns you may have.