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To improve the accessibility of air travel to passengers with reduced mobility, EGYPTAIR has set a number of guidelines to ensure that these special needs are understood and provided accordingly.
Depending on an individual’s condition, it may be necessary for some passengers with reduced mobility to prepare a Medical Information Form (MEDIF) and submit it in preparation for their flights for review and approval by EGYPTAIR. For more information about, (MEDIF) contact
EGYPTAIR customer service representatives and public relations representatives are available at departure and arrival locations to extend care and assistance to passengers with special needs.
Seats close to cabin attendants and lavatories are assigned to passengers with special needs to ensure their comfort onboard.
For your convenience, we provide wheelchairs, medical lifts, oxygen cylinders, sheets, pillows and blankets free of charge.
You can place your request for assistance from among the following selections:
Passengers on stretchers are accepted in economy class only. They must be accompanied. The required reservations for the entire trip have to be made prior to departure. Ambulance service shall be arranged by the passenger and a disclaimer of responsibility must be provided.
The normal full fare in economy class is applied to the ill person, in addition to a supplementary charge equal to five times the full normal fare in economy class for each leg of the trip where the stretcher is used. The attendant accompanying a stretcher case will be charged any available fare for the trip to be undertaken.
For your comfort, if you require a second seat, remember to indicate this when making your reservation. Egyptair agents will notify you of availability. Booking a second seat guarantees you a more comfortable and non-restrictive trip.
Please note: If the flight is full and you have not reserved a second seat, you may be refused permission to board for safety reasons if your body mass does not allow you to sit in a single seat.
We recommend that all of our customers make their reservations as far in advance as possible. We require at least 48 hours advance notice and that you arrange for the services below when making your reservation: