Special & Medical Assistance

To improve the accessibility of air travel to passengers with reduced mobility, EGYPTAIR has set a number of guidelines to ensure that these special needs are understood and provided accordingly.

Depending on an individual’s condition, it may be necessary for some passengers with reduced mobility to prepare a Medical Information Form (MEDIF) and submit it in preparation for their flights for review and approval by EGYPTAIR. For more information about, (MEDIF) contact EGYPTAIR office.​

 

On Ground

EGYPTAIR customer service representatives and public relations representatives are available at departure and arrival locations to extend care and assistance to passengers with special needs.

​Those are passengers with reduced mobility, with physical or mental disability and elderly
Passengers.​

WHEELCHAIR ASSISTANCE

  • Passenger can walk but requires wheelchair for distance to/from gate.
  • Passenger can walk but needs assistance up/down stairs. 
  • Passenger can't​ walk but needs assistance up/down stairs.
  • For more info click here.



 

On Board

Seats close to cabin attendants and lavatories are assigned to passengers with special needs to ensure their comfort onboard.
For your convenience, we provide wheelchairs, medical lifts, sheets, pillows and blankets free of charge.
You can place your request for assistance from among the following selections:

Therapeutic Oxygen

  • Passenger needs therapeutic oxygen provided in-flight. A 48-hour notice is required, and a Special Assistance Coordinator will confirm the availability of this request.
  • The Passenger is required to have a completed copy of Medical Information (MEDIF), a doctor need to specify if the passenger needs hi-flow or low-flow.
​​Type specified by doctor
Duration ( minutes )
​Low flow ( 2 litre / Min )High flow ( 4 litre / Min )
120 minutes60 minutes
  • A 72-hour advance notice is required for cancellations of therapeutic oxygen to ensure reusability of the oxygen unit.

Visually Impaired

  • An attendant must accompany visually impaired children under 12 years of age.

Hearing Impaired

  • Someone who is known to them should preferably escort hearing impaired children under the age of 15.

Stretcher Case

  • Stretchers will be provided upon request and subject to availability
  • Customers  on stretchers are accepted in economy class only.
  • Escort is required with the customers  travelling on STCR.
  • The escort accompanying the stretcher case will be charged any available fare for the trip to be undertaken.
  • The customer  is required to have a completed copy of Medical Information Form filled and completed by his doctor and state that the customer  is fit to fly. (Please be informed that the medical clearance form is available at EGYPTAIR sales office).
  • Additional fee is applied for stretcher service. Please contact EGYPTAIR sales office or our call center for more information.
Our charges does not include:
  • Ambulance, hospitalization, and other ground expense
  • The ticket(s) and expenses of your escort
  • The required reservations for the entire trip have to be made prior to departure.

The customer  will be for responsible to arrange the ambulance transportation and /or all expenses incurred at stations for medical or special attention. 
Note: customer  travelling on STCR should be present at the airport of departure at least   (3 hours for the international flight and 2 hours for domestic flight) prior to their schedule time of departure.
Please be informed that the procedures for accepting STCR is subject to the airport regulations, rules and to the local conditions.  
PLEASE PROVIDE ALL ARRIVAL INFORMATION (NAME OF THE HOSPITAL, AMBULANCE CONTACT,ETC.._) TO  EGYPTAIR STAFF BEFORE DEPARTURE.
Note: STCR cases are only acceptable on flights operated by EGYPTAIR only.



Accessible toilets​

  • Lavatory for the handicapped.
  • A Specially-designed lavatory has been constructed for an ease of use for handicapped passengers. This is wide enough to accommodate a wheelchair, if necessary.

Passengers with High Body Mass

For your comfort, if you require a second seat, remember to indicate this when making your reservation. Egyptair agents will notify you of availability. Booking a second seat guarantees you a more comfortable and non-restrictive trip.
Please note:
If the flight is full and you have not reserved a second seat, you may be refused permission to board for safety reasons if your body mass does not allow you to sit in a single seat.

PERSONAL PORTABLE OXYGEN CONCENTARATORS (PPOC)

You should contact EGYPTAIR sales office or our call center at least 48 hours in advance of your flight to let us know about your special medical requirements, and a Special Assistance Coordinator will confirm the availability of this request.

The customer  must hold a Medical Information Form (MEDIF), filled and completed by his doctor.  (Please be informed that the medical clearance form is available at EGYPTAIR sales office). The customer  must be capable of hearing the portable oxygen and be able to take appropriate action in response to these warnings, or travel with a companion capable of doing so.    

The PPOC must have a label attached indicating that it has been for approved for use in the aircraft. ( please contact EGYPTAIR sales office or our call center for more details about the approved PPOC type )   

EGYPTAIR doesn’t guarantee to provide electricity on board for the operation of the PPOC. 

The customer is fully responsible for his PPOC and must have a sufficient number of fully charged batteries to cover no less than 1.5 times of the expected maximum flight duration which is based on the scheduled flight time and factors such as weather conditions, traffic delays and other conditions that may delay travel. 

PPOC and their supplemental batteries are permitted in-addition to the carry-on baggage allowance.

The customer must place the extra batteries in the carry-on baggage and must pack it in a manner that protects them from damage. 

The customers must ensure that their PPOC is free of oil, grease or other petroleum products and is in good conditions free from damage.  

Note customers  holding PPOC and holding connecting flight on another airline or travelling on code-share flight, customers must contact the operating carrier to obtain their approvals.

You should contact EGYPTAIR sales office or our call center at least 48 hours in advance of your flight to let us know about your special medical requirements, and a Special Assistance Coordinator will confirm the availability of this request.

The customer  must hold a Medical Information Form (MEDIF), filled and completed by his doctor.  (Please be informed that the medical clearance form is available at EGYPTAIR sales office).

For safety reason the CPAP machine needs to be switched off and stowed for taxi, take off, landing and during abnormal or emergency situations.  

The CPAP must have a label attached indicating that it has been for approved for use in the aircraft. ( please contact EGYPTAIR sales office or our call center for more details about the approved CPAP type ) 

The customer  must make sure that the CPAP is designed and certified for use in the aviation environment as the pressure changes and the CPAP might not operate efficiently during the flight. 

EGYPTAIR doesn’t guarantee to provide electricity on board for the operation of the PPOC. 

The customer is fully responsible for his CPAP and must have a sufficient number of fully charged batteries to cover no less than 1.5 times of the expected maximum flight duration which is based on the scheduled flight time and factors such as weather conditions, traffic delays and other conditions that may delay travel. 

CPAP and their supplemental batteries are permitted in-addition to the carry-on baggage allowance.

The customer must place the extra batteries in the carry-on baggage and must pack it in a manner that protects them from damage. 

The customers must ensure that their CPAP is free of oil, grease or other petroleum products and is in good conditions free from damage.  

Note customers  holding CPAP and holding connecting flight on another airline or travelling on code-share flight, customers must contact the operating carrier to obtain their approvals.

CONTINUOUS POSITIVE AIRWAY PRESSURE (CPAP)     

You should contact EGYPTAIR sales office or our call center at least 48 hours in advance of your flight to let us know about your special medical requirements, and a Special Assistance Coordinator will confirm the availability of this request.

The customer  must hold a Medical Information Form (MEDIF), filled and completed by his doctor.  (Please be informed that the medical clearance form is available at EGYPTAIR sales office).

For safety reason the CPAP machine needs to be switched off and stowed for taxi, take off, landing and during abnormal or emergency situations.  

The CPAP must have a label attached indicating that it has been for approved for use in the aircraft. ( please contact EGYPTAIR sales office or our call center for more details about the approved CPAP type ) 

The customer  must make sure that the CPAP is designed and certified for use in the aviation environment as the pressure changes and the CPAP might not operate efficiently during the flight. 

EGYPTAIR doesn’t guarantee to provide electricity on board for the operation of the PPOC. 

The customer is fully responsible for his CPAP and must have a sufficient number of fully charged batteries to cover no less than 1.5 times of the expected maximum flight duration which is based on the scheduled flight time and factors such as weather conditions, traffic delays and other conditions that may delay travel. 

CPAP and their supplemental batteries are permitted in-addition to the carry-on baggage allowance.

The customer must place the extra batteries in the carry-on baggage and must pack it in a manner that protects them from damage. 

The customers must ensure that their CPAP is free of oil, grease or other petroleum products and is in good conditions free from damage.  

Note customers  holding CPAP and holding connecting flight on another airline or travelling on code-share flight, customers must contact the operating carrier to obtain their approvals.





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