​ Conditions of Carriage


“We”, “our”, “ourselves” and “us” means EGYPTAIR 

“You, “your” and “yourself” means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. 

Agreed Stopping Places 

- means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route. 

Airline Designator Code

- means the two - characters or three letters which identify particular air carriers. 

Authorized Agent

- means a passenger sales agent who has been appointed by us to represent EGYPTAIR in the sale of air transportation on our services 


- means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage. 

Baggage Check

- means those portions of the Ticket which relate to the carriage of your Checked Baggage. 

Baggage Identification Tag

- means a document issued solely for identification of Checked Baggage.


- means any air carrier other than EGYPTAIR, whose airline designator code appears on your Ticket or on a Conjunction Ticket.

Checked Baggage

- means Baggage of which we take custody and for which we have issued a Baggage Check. 

Check-In Deadline

- means the time limit specified by the airline by which you must have completed check-in formalities and received your boarding pass. 

Code Share or Code Share Flights

- means a flight operated by an Air Carrier that can be either the Carrier with which the Passenger has concluded a contract of carriage ("Contracting Carrier" or "Contractual Carrier"), or another Carrier (Carrier providing the flight or "Operating Carrier") with which the Contracting Carrier has associated its Designator Code. 

Condition of Carriage

- means those statements contained in or delivered with your Ticket or Itinerary/Receipt, which include a reference to notices and these general conditions of carriage. 

Conjunction Ticket

- means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage.

"Contractual Carrier" or "Contracting Carrier"

- means the carrier with which the Passenger has concluded a Contract of Carriage and for which the Designator Code appears on the Ticket.


- means whichever of the following international legal instruments is  applicable to your transportation: - The Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12 October 1929 (hereinafter the Warsaw Convention); or The Warsaw Convention as amended at The Hague on 28 September 1955; or The Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975); or  The Warsaw Convention as amended at The Hague and by Additional Protocol No.2 of Montreal (1975); or The Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975); or The Convention Supplementary to the Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air performed by a Person other than the Contracting Carrier, Signed in Guadalajara, on 18 September 1961; or  The Convention for the Unification of Certain Rules for International Carriage by Air done at Montreal on 28 May 1999(the "Montreal Convention").

Country of Departure

- means the country where the place of departure as herein defined is situated.means the country where the place of departure as herein defined is situated.


- means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the named passenger to travel on the particular flight identified on it.


- includes death, wounding, or bodily injury to a Passenger, delay, loss, partial loss, theft or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us. 


- mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted, other than code share flights.

Electronic Coupon

- means an electronic flight coupon or other value document held in our database.

Electronic Ticket

- means the Itinerary/Receipt issued by or on behalf of us, the Electronic Coupons and, if applicable, a boarding document. 

Flight Coupon

- means that portion of the Ticket that bears the notation "good for passage," or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried. 

Force Majeure

- means unusual and unforeseeable circumstances beyond the control of the Passenger and/or carrier, the consequences of which could not have been avoided even if all due care had been exercised, including but not limited to cases of political instability (wars, riots, airport closure, embargoes, seizure, hostilities, unsettled international conditions, government regulations), meteorological conditions incompatible with the operation of the flight concerned ( floods, earthquakes, hurricanes, thick fog, severe storms, snow/runway iced cover), security risks (terrorist attacks, bomb alert, hijacking, requisitioning of aircraft or seats on the flight by government order, fire or explosions, sabotage), unexpected flight safety shortcomings (e.g. mechanical failure, defective or non-functioning airport facilities such as defective navigation systems ,de-icing station , congested x-ray screening checkpoints, breakdown in airport information systems), unexpected diversions as a consequence of illness/childbirth on board and/or unruly passenger(s), epidemics, strikes that affect the operation of carrier, air traffic management decision in relation to a particular aircraft on a particular day that give rise to a long delay or the cancellation of one or more flights by that aircraft. 

Incapacitated Person

- means a passenger whose physical, medical or mental condition requires individual attention (on emplaning and deplaning; during flight; in an emergency evacuation; during ground handling) which is normally not extended to other passengers. 


- means a document or documents we issue to Passengers traveling on Electronic Tickets that contains the Passenger’s name, flight information and notices.

Normal Fare

- means the highest fare fixed for carriage in a given class of carriage, and any other fare denominated and published as a normal fare.


- means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket.

Passenger Coupon/Passenger Receipt

- means that portion of the Ticket issued by or on behalf of us, which is so marked and which ultimately is to be retained by you. 

Place of Departure

- means the airport from which travel initially commences as shown on the Ticket. 

Place of Destination

- means the airport where the Passenger reaches his ultimate stopping place as shown on the Ticket. 


- which is equivalent to the term “booking”, means the allotment in advance of seating or sleeping accommodation for a Passenger or of space or weight capacity for Baggage. 


- means a Special Drawing Right as defined by the International Monetary Fund. 

Special Fare

- means any fare which is not a normal fare. 


- means a scheduled stop on your journey, at a point between the place of departure and the place of destination.

Tariff Regulations

- means the published fares, charges and/or related Conditions of Carriage of an airline as filed, where required with the appropriate authorities.


- means a valid document that establishes the right to Carriage, in the form of an "individual or group travel voucher", or by equivalent means in a paperless form, which is issued or authorized by the Air Carrier or its Authorized Agent, which may be completed by a Baggage Identification Form for Checked Baggage. The Ticket evidences, the Contract of Carriage and, therefore, incorporates these General Conditions of Carriage. It includes notices to passengers, as stipulated in the Convention.

Unchecked Baggage

- means any of your Baggage other than Checked Baggage. 


2.1 General
Except as provided in Articles 2.2, 2.3, 2.4 and 2.5, these Conditions of Carriage apply only on those flights, or flight segments, we operate under EGYPTAIR Designator Code (MS) which is indicated in the carrier box of the Ticket for that flight or flight segment. 

If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the Ticket. 

On some services we have arrangements with other carriers known as "Code Shares". This means that even if you have a reservation with us and hold a Ticket where our name or airline designator code (MS) is indicated as the carrier, another Carrier may operate the aircraft. In the event of a Code Share, EGYPTAIR or its authorized agents will advise you of the Carrier operating the aircraft at the time you make your reservation. 
For Code Share flights operated by another Carrier, these General Conditions of Carriage shall apply to such transportation. However, Code Share partners may have rules with respect to the operation of its own flights, which may differ from MS's rules for flights operated by EGYPTAIR. Those rules are incorporated herein by reference and form a part of these Conditions of Carriage.
For the rules and regulations of MS Code Share partners we refer you to their websites or your travel agency.

You should review the rules for flights operated by another carrier under a Code Share agreement and familiarize yourself with such things as flight check-in time limits, requirements and policies regarding unaccompanied minors, carriage of animals, refusal to transport, oxygen services, irregular operations, denied boarding compensation and baggage allowance, among other rules.       

Information about EGYPTAIR’s Code Share Partners is available on our Website.

If these conditions of carriage are inconsistent with any tariffs conditions which apply to your contract of carriage with us, the tariffs conditions will apply.

These Conditions of Carriage are applicable unless they are inconsistent with Tariffs Regulations, the applicable Convention, or other applicable law, in which event such Tariffs, Convention or applicable law shall prevail. If any provision of these Conditions of Carriage is determined to be invalid under any applicable law, the other provisions shall nevertheless remain valid. 

Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations, rules, policies or guidelines EGYPTAIR may have, dealing with particular subjects, these Conditions of Carriage shall prevail. 


3.1.1 We will provide carriage only to the Passenger named in the Ticket, and we reserve the right to require the Passenger to produce appropriate identification. 

3.1.2 A Ticket is not transferable to another person. If a Ticket is presented by someone other than the person entitled to be carried thereunder, or entitled to a refund in connection therewith, we shall not be liable to the person so entitled if in good faith we provide carriage or make a refund to the person presenting the Ticket. 

3.1.3 Some Tickets are sold at discounted fares which may be partially or completely nonrefundable. You should choose the fare best suited to your needs. You may also wish to ensure that you have appropriate insurance to cover instances where you have to cancel your Ticket.

3.1.4 If you have a Ticket, as described in 3.1.3 above, which is completely unused, and you are prevented from traveling due to Force Majeure, provided that you promptly advise us and furnish evidence of such Force Majeure, we may, in our discretion, provide you with a credit of the non-refundable amount of the fare, for future travel on us, subject to deduction of a reasonable administration fee. 

3.1.5 The Ticket is and remains at all times the property of the issuing carrier. The Ticket constitutes prima evidence of the contract of carriage between EGYPTAIR and the Passenger. The Conditions of Contract contained in the Ticket are a summary of the provisions of these Conditions of Carriage. 

3.1.6 You are not entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name. 

3.1.7 Fraud: in case we suspected a fraud payment transaction we reserve the right to suspend the ticket
If you didn’t reply upon our requested data sent to you via EMAIL we also reserve the right to suspend the ticket directly without sending email until you show up the original credit card or a copy during check in at the airport and if you couldn’t show up the credit card or copy we reserve the right 
To require you to pay up to the full ticket price for a replacement ticket.

3.1.8 A ticket is valuable. 

3.2.1 Except as otherwise provided in the Ticket, these Conditions of Carriage, or in applicable Tariffs, (which may limit the validity of a ticket in which case the limitation will be shown on the Ticket) a Ticket is valid for: 

3.2.1 (a) One year from the date of issue; or 

3.2.1 (b) Subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket. 

3.2.2 When you are prevented from traveling within the period of validity of the Ticket because at the time you request reservations we are unable to confirm a reservation, you may be entitled to a refund in accordance with Article 10. 

3.2.3 If after having commenced your journey, you are prevented from traveling within the period of validity of the Ticket by reason of illness, we may, in our discretion, extend the period of validity of your Ticket until the date when you become fit to travel as attested to by a valid medical certificate, or until our first flight after such date, from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. In such circumstances, we may, in our discretion, similarly extend the period of validity of Tickets of other members of your immediate family accompanying you. 

3.2.4 In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a Passenger who has commenced travel, the validity of the Passenger’s Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death.

3.3.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the Place of Departure via any Agreed Stopping Places to the Place of Destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honored and will lose its validity if the Coupons are not used in the sequence provided in the Ticket.  

3.3.2 Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next stopover or final destination, without recalculation of the fare. 

3.3.3 Should you change your transportation without our agreement, we will assess the established price for your actual travel. You will have to pay any difference between the price you have paid and the total price and charges applicable for your revised transportation. We will refund you the difference of taxes if the new tax is lower, but otherwise your unused Coupons have no value. 

3.3.4 Please be aware that while some types of changes will not result in a change of fare, others, such as changing the Place of Departure (for example if you do not fly the first segment) or reversing the direction you travel, can result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee. In the event that you do not use the return trip shown on the Ticket, and Article 3.2.3. notwithstanding, we shall recalculate and assess the price in accordance with the one way fare for the leg actually flown valid at the time of first issuance of the ticket. 

3.3.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to our Tariff and the availability of space on the flight requested. 

Our name may be abbreviated to EGYPTAIR Designator Code (MS), or otherwise, in the electronic Ticket. Our address shall be deemed to be the airport of departure shown opposite to the first abbreviation of our name in the "carrier" box in the E Ticket, as indicated for our first flight segment in the Itinerary Receipt. 


Fares apply only for carriage from the airport at the Point of Departure to the airport at the Point of Destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. 

Subject to Article 4.3, applicable fares are those in effect on the date of payment in full of the Ticket. If   you change your itinerary or dates of travel, it may change the fare you have to pay, we may increase the fare after you have made payment in full, provided that in such a case, you may cancel the Ticket and obtain, at your option, a refund of the sums paid.

Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare, and most of these will normally be shown separately on the Ticket. In the event the taxes, fees and charges imposed on air travel can change, and can be imposed, after the date of Ticket issuance, you may be obliged to pay additional taxes even after the Ticket has been issued. 

Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by us or our Authorized Agent at or before the time payment is made (for example, because of the non-convertibility of the local currency). We may at our discretion, accept payment in another currency.


5.1.1 We or our Authorized Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation (s). 

5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations. 

If you have not paid for the Ticket prior to the specified ticketing time limit, as advised by us or our Authorized Agent, we may cancel your reservation. 

We may use the personal information that you provide and we collect, including information about your purchase history and how you use our services and facilities for the purposes of: making a reservation, purchasing and issuing a ticket, providing you with your transportation and any related services and facilities; issuing banning notices; accounting, billing and auditing, verifying and screening credit or other payment cards; immigration and customs control; safety, security, health, administrative and legal purposes; statistical and marketing analysis, operating frequent flyer programs; systems testing, maintenance and development; IT training; customer relations; helping us to deal with you more efficiently in the future; and direct marketing and market research, unless the Passenger objects either at the time at which their data is gathered, the Carrier reserves the right to use the Passenger's data or to pass it on to its partners in order to be able to send the Passenger appropriate commercial offers.
The Passenger may naturally exercise their right to object to the gathering and processing of their data, but shall be informed that this may result in cancellation of the journey or a lack of access to certain specific ancillary services requested (special meals, etc.). It is also specified that, pursuant to international applicable laws and regulations, a failure to provide certain data or the inaccuracy of certain data may result in a decision to deny boarding or entry into a foreign territory, without the Carrier being held liable.  For these purposes, you authorize us to retain and use such data as long as it is needed to perform these tasks and to transmit it to our own offices, Authorized Agents, government agencies, other carriers or the providers of the above-mentioned services. You may be required, by government regulations, to provide specific personal data or information to us, including information to enable us to notify family members in the event of an emergency and other purpose associated with or incidental to your carriage. We shall not be liable to you for any loss or expense incurred due to our use or transmission of any personal data provided to us unless the loss or expense was due to our negligence. We may also monitor and/or record your telephone conversations with us to ensure consistent service levels, prevent/detect fraud and for training purposes. Further information on our data privacy policy, including how to access and correct this data, can be obtained from our offices and our website.

We will endeavor to honor advance seating requests, however, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons. 

5.5.1 We do not require reconfirmation for our flights. However, other Carriers may require passenger to reconfirm onward or return reservations. Failure to comply with any such requirements of other Carriers may result in cancellation of any onward or return reservation. 

5.5.2 You should check the reconfirmation requirements of any other Carriers involved in your journey. Where it is required, you must reconfirm with the Carrier whose code appears for the flight in question in the Ticket. 

If you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations. 


6.1 Check-in Deadlines are different at every airport and we recommend that you inform yourself about these Check-in Deadlines and honor them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. We reserve the right to cancel your reservations if you do not comply with at the Check-in Deadlines indicated. We or our Authorized Agents will advise you of the Check-in Deadlines for your first flight on us. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines. Check-in Deadlines for our flights can be obtained from us or our Authorized Agents. 

6.2 You must be present at the boarding gate not later than the time specified by us when you check-in gate may change without notification, it will be your responsibility to ensure the specified boarding gate. 

6.3 We may cancel the space reserved for you if you fail to arrive at the boarding gate in time. 

6.4 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article 6. 

6.5 We will not be liable to you for any loss or expense incurred, in case of a Codeshare Flight, which is caused solely by you due to your failure to comply with the relevant rules of the Operating Carrier.


In the reasonable exercise of our discretion, We have the right to refuse to carry you or your baggage on any flight or remove you or your Baggage from our flights (even if you hold Ticket and have a boarding pass) if one or more of the events listed in the following Articles 7-1-1 to 7-1-13 has happened or we reasonably believe might happen : (See also Articles 10-5 and 13-4 concerning the consequences of being refused carriage and Article 19 concerning any decision we make about the application of Article 7-1 to you).
7.1.1 Such action is necessary in order to comply with any applicable government laws, regulations, or orders; 

7.1.2 The carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew; 

7.1.3 Your conduct, or your mental or physical state, including your impairment from alcohol or drugs, presents a potential hazard or risk to yourself, to passengers, to crew, or to property; 

7.1.4 You refuse our reasonable requests for information about yourself including information required by governments;  

7.1.5 You have refused to submit to a security check for yourself or your Baggage or, having submitted to such a check, you fail to provide satisfactory answers to security questions at check-in or at the boarding gate, or you fail a security profiling assessment/analysis, or you tamper with or remove any security seals on your Baggage or security stickers on your boarding pass; 

7.1.6 You have not paid the applicable fare, taxes, fees or charges; 

7.1.7 You do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, or you destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, when so requested; 

7.1.8 You present a Ticket that has been acquired unlawfully (for example, by means of use of a stolen credit or debit card), has been purchased from an entity other than us or our Authorized Agents, or has been reported as being lost or stolen, or is a counterfeit, or you cannot prove that you are the person named in the Ticket.  We reserve the right to retain such Ticket; Egyptair may refuse the carriage if you fail to present the credit card used in purchasing the ticket or a copy of it, and/or you have breached or violated any of the terms and conditions governing EGYPTAIR’s Frequent Flyer Program, including but not limited to the fraudulent acquisition of mileage credit or the abuse of any of the benefits of membership, and/or you have made, or have attempted to make, a false or fraudulent claim for compensation for lost or damaged baggage;

7.1.9 You have failed to comply with the requirements set forth in Article 3.3 above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorized Agents, or the Ticket is mutilated; 

7.1.10 You fail to comply with our instructions with respect to safety or security;

7.1.11 You fail to comply with the non-smoking rule on board our aircraft, or our rules related to the use of electronic equipment on board our aircraft;

7.1.12 You have previously committed one of the acts or omissions referred to above, or have engaged in other misconduct on one of our flights, and we have reason to believe that you may repeat this conduct;

7.1.13  You previously have been refused carriage by another Carrier for any reason related to your behavior. 

7.1.14 Where EGYPTAIR has issued your ticket on behalf of another carrier pursuant to interline, codeshare or charter agreements, EGYPTAIR will not be liable to you if the Operating Carrier of the flight refuses to carry you on the flight.

If, due to your behavior, conduct, or mental or physical condition, or in any case mentioned above in article 7.1,  we have, in the exercise of our reasonable discretion, refused to carry you, or removed you from our aircraft en route, then we may cancel the remaining unused portion of your Ticket, and you will not be entitled to further carriage or to a refund either in respect of the sector that was the subject of the refusal of carriage or removal, or any subsequent sectors covered by the Ticket.  We will not be liable for any consequential loss or damage alleged to be due from any such refusal to carry or removal en route.  On the contrary, we reserve the right to seek an indemnity from you in respect of any claims or losses, including the costs of diverting our flight incurred by us, incurred as a result of such behavior, conduct or condition, and such refusal or removal. We also reserve the right to ban you from future flights on EGYPTAIR.

Separately, and in addition to our right to refuse to carry you under any of the provisions of Article 7.1, we reserve the right to issue you a written notice banning you from being carried on our route network.  The issuance of a banning notice to you means that you are banned from all flights we operate.  This notice will give the date when the ban comes into effect, and the period for which it applies, and we will be entitled to refuse to carry you or your Baggage, even if you hold a valid Ticket and/or have a boarding pass. If you attempt to travel on our flights while a banning notice is in force, we will refuse to carry you and your only recourse will be receipt of a voluntary fare refund as provided in Article 10.3.  You will not be entitled to any compensatory or other damages.
Acceptance for carriage of unaccompanied children, Incapacitated Persons, pregnant women, persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing, and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements. 

We will accept children between 2 and 11 years of age for unaccompanied transportation only provided certain requirements are fulfilled. Carriage of unaccompanied minors requires prior arrangement with us, minors between 2 and 6 years of age need a crew escort. Minors under 2 years will not be accepted for carriage as unaccompanied minors on our flights. Regulations governing the carriage of unaccompanied minors can be obtained from our sales offices. 


You may carry some Baggage, free of charge, subject to our conditions and limitations, which are available upon request from us or our Authorized Agents and are available at our web site: www.egyptair.com, our sales offices and our check-in counters. 
For flights with EGYPTAIR designator code operated by another carrier (Code Share) the Free Baggage Allowance is indicated on the ticket; Excess Baggage fees are subject to the operating carrier’s terms and conditions. 

You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from us upon request and are available at our sales offices and check-in counters. 

8.3.1 You must not include in your Baggage: Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request). Especially the following items are unacceptable as baggage: explosives, compressed gases, corrosives, oxidizing, radioactive or magnetized materials, materials that are easily ignited, poisonous, offensive or irritating substances, and liquids of any kind (other than liquids in passenger's unchecked baggage for his use in the course of the journey). Items the carriage of which is prohibited by the applicable laws, regulations or orders of any country to be flown from, or to; Items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available from us upon request. 

8.3.2 If you are in possession of, or your Baggage includes (a) weapons of any kind, in particular side arms and sprays used for offensive or defensive purposes, (b) munitions and explosives, or (c) articles which, judging by their outward appearance or markings, appear to be weapons, munitions or explosives, you have to present them to us for inspection, prior to commencement of carriage. We may, in our discretion, accept such articles for carriage only if they are carried as cargo or Checked Baggage in accordance with the regulations governing carriage of dangerous goods. 

8.3.3 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in 
8.3.4 Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at our discretion, but will not be permitted in the cabin of the aircraft. 

8.3.5 You must not include in Checked Baggage money, jewellery, precious metals, fragiles, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples. 

8.3.6 If, despite being prohibited, any items referred to in 8.3.1, 8.3.2, 8.3.3 and 8.3.5 are included in your Baggage, and the carriage is not subject to the liability rules of the Convention, we shall not be responsible for any loss or damage to such items. 

8.4.1 Subject to paragraph 8.3.2, 8.3.3 and 8.3.4, we will refuse to carry as Baggage the items described in 8.3, and we may refuse further carriage of any such items upon discovery. 

8.4.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content or character, or for safety or operational reasons, or the comfort of other passengers. Information about unacceptable items is available from us upon request. 

8.4.3 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to us is available upon request.
For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of, or whether your Baggage contains, any item described in 8.3.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with 8.3.2, 8.3.3 or 8.3.4. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes Damage to your Baggage, we shall not be liable for such damage unless it is due to our negligence. 

8.6.1 Upon delivery to us of your Baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage. 

8.6.2 Checked Baggage must have your name or other personal identification affixed to it. 

8.6.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we may deliver it to you, unless applicable law requires you to be present for customs clearance. 

8.7.1 We may specify maximum dimensions and/or weight for Baggage which you carry on to the aircraft. If we have not done so, Baggage which you carry on to the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage. 

8.7.2 Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in 8.7.1 above, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service. 

8.8.1 Subject to Article 8.6.3, you are required to collect your Checked Baggage as soon as it is made available to you at your destination or Stopover. If you do not collect your Checked Baggage within a reasonable time, and in any event at the latest within five (5) days from the date it is made available to you at your destination or Stopover, we may charge you a reasonable storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available to you, we may dispose of it without notice to you and without any liability to you. 

8.8.2 Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of the Checked Baggage. 

8.8.3 If a person claiming Checked Baggage is unable to produce the Baggage check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
If we agree to carry your animals they will be carried subject to the following conditions: 

8.9.1 You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit failing which, they will not be accepted for carriage. We reserve the right to determine the manner of carriage and to limit the number of animals which may be carried on a flight. 

8.9.2 If accepted as Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate. 

8.9.3 Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance. As evidence that the animal is a guide dog, we will accept identification cards or other written documentation, the presence of harnesses or tags, or the credible verbal assurances of the Passenger.  

8.9.4 Where carriage is not subject to the liability rules of the Convention, we are not responsible for injury to or loss, sickness or death of an animal, which we have agreed to carry unless we have been negligent. 

8.9.5 We will have no liability in respect of any such animal not having all the necessary exit, entry, health and other documents with respect to the animal’s entry into or passage through any country, state or territory and the person carrying the animal must reimburse us for any fines, costs, losses or liabilities reasonably imposed or incurred by us as a result of such animal not having the necessary documents. 


9.1.1 The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us. 

9.1.2 Before we accept your booking, we will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the schedule flight time subsequent to issuance of your Ticket. If you provide us with contact information, we will endeavor to notify you of any such changes. If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternate flight which is acceptable to you, you will be entitled to refund in accordance with article 10.2.

9.2.1 We will take all necessary measures to avoid delay in carrying you and your Baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by another Carrier and/or we may utilize a different model aircraft. 

9.2.2 Except as otherwise provided by the Convention, if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your Place of Destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, at your option, either: Carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or Within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another Carrier, or by other mutually agreed means and class of transportation without additional charges. Make a refund in accordance with the provisions of Article 10.2. 

9.2.3  Upon the occurrence of any of the events set out in article 9.2.2 ,except as otherwise provided by the Convention or other applicable law, the options outlined in article through are the sole and exclusive remedies available to you and we shall have no further liability to you. 

9.2.4 In case of a flight cancellation, EGYPTAIR will offer to the concerned Passenger assistance and/or compensation as applicable according to its compensation policy, and as may be required by applicable law, except for the following cases where the Passenger shall not be entitled to compensation (unless otherwise required by applicable law): The Passenger is informed of the cancellation at least two weeks (fourteen days) before the scheduled time of departure; or The passenger is informed of the cancellation between two weeks and seven days before the scheduled time of departure and is offered re-routing, allowing the passenger to depart on his original departure time or no more than two hours before the scheduled time of departure and to reach his final destination not more than four hours after the scheduled time of arrival; or The passenger is informed of the cancellation less than seven days before the scheduled time of departure and is offered re-routing, allowing the passenger to depart no more than one hour before the scheduled time of departure and to reach his final destination not more than two hours after the scheduled time of arrival. Passengers will be informed of cancellations via the contact details given to the operating carrier by the passenger, the purchaser of the Ticket, or the travel agent. 

9.3 Non-Carriage due to Overbooking: 

9.3.1 If you are denied boarding against your will on a flight for which you have both a valid ticket and a confirmed reservation, we will pay you compensation and provide refreshments and other care in accordance with EGYPTAIR's policies, and as may be required by the applicable law. The provisions of this Article will not apply if you fail to meet the check-in and boarding requirements set forth in Article 6, or if we exercise our right to refuse to carry you under Article 7.  

9.3.2 In such cases of denied boarding, we reserve the right, in our discretion, to give boarding priority to unaccompanied minors, and passengers in need of special assistance. In all other cases, Passengers will be allocated a seat on the aircraft in the order in which they check in, also taking into account any specific interests. 

9.3.3 When we reasonably expect to deny boarding on a flight, we first will call for volunteers to surrender their reservations before we involuntarily deny boarding to any Passengers.  


10.1 We will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariff, as follows: 
10.1.1 Except as otherwise provided in this Article, we shall be entitled to make refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment. 

10.1.2 If a Ticket has been paid for by a person other than the passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person's order. 

10.2.1 If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund shall be: If no portion of the Ticket has been used, an amount equal to the fare paid; If a portion of the Ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the ticket has been used. 

10.3.1 If you are entitled to a refund of your Ticket for reasons other than those set out in 10.2, the amount of the refund shall be: If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees; If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees. 

10.4.1 We reserve the right to refuse a refund, in our discretion, where application for the refund is made after the expiry of the validity for refund. 

10.4.2 We reserve the right to refuse a refund, in our discretion, on a Ticket which has been presented to us, or to Government officials, as evidence of intention to depart from that country, unless you establish to our satisfaction that you have permission to remain in that country or that you will depart from that country by another Carrier or another means of transport. 

10.4.3 We will not give a refund on a Ticket for any flight on which you have been refused carriage (for any of the reasons set out in Article 7-1) or from which you have been removed (for any of the set out in Article 11-1)

All refunds will be subject to government laws, rules and regulations or orders of the country in which the ticket was originally purchased and to the country in which the refund is being made. We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket. 

Voluntary refunds will be made only by the carrier which originally issued the Ticket or by its agent if so authorized. 

Refund due to Tickets paid for with credit cards can only be credited to credit card accounts originally used for the Ticket purchase. The refundable amount to be credited to the credit card account of the card owner can vary from the amount originally debited by the credit card company for the Ticket due to differences in currency conversion. Such variances do not entitle the recipient of the refund to a claim against us. 


If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instruction of the crew including, but not limited to, those with respect to sitting down and fastening a seatbelt, smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft 

If you conduct yourself in a manner described in 11.1 above, you will indemnify us for all claims or losses, including, but not limited to, all costs arising from the diversion of the aircraft for the purpose of offloading you and all losses suffered or incurred by us, our Agents, employees, independent contractors, passengers and any third party in respect of death, injury, loss, damage or delay to other persons or to property, arising from your conduct. 

You are not allowed to consume alcohol onboard our aircraft (whether purchased as duty free from us or someone else or otherwise obtained) unless it has been served to you by us.  We have the right, at any time for any reason in our discretion, to refuse to serve you alcohol or to withdraw alcohol which has been served to you.

For safety or legal reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders,
portable radios, MP3, cassette and CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies, or laser products. You must not use these items when we have informed you that they are not permitted to be used. Operation of hearing aids and heart pacemakers is permitted.  If you fail to comply with this Article 11.4, we reserve the right to retain such electronic devices until the termination of your flight or until such other time as we consider appropriate.

All EGYPTAIR flights are non-smoking Flights. Smoking is prohibited in all areas of the aircraft. 

Unless otherwise instructed by a crew member, you are required to keep your seat belt fastened at all times while you are seated in the aircraft.


12.1 If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental, in doing so we act only as your agent. The terms and conditions of the third party service provider will apply. 

12.2 If we are also providing surface transportation to you, other conditions may apply to such surface transportation. Such conditions are available from us upon request.


13.1 You are responsible for obtaining all required travel documents and visas, and for complying with all laws, regulations, orders, demands and travel requirements, of all countries to be flown from, into, or through which you transit. 

13.1.1 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas, or to comply with such laws, regulations, orders, demands, requirements, rules or instructions. 

Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order. 

If you are denied entry into any country, for any reason, you will be responsible to pay any fine or charge assessed against us by the Government concerned, and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us to you. 

13.4.1 If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with any laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your Ticket, or any of your funds in our possession.

13.4.2 If you are refused carriage for any of the reasons set out in Article 7-1, you will reimburse us for any costs we incur resulting from:(a) repair or replacement of property lost, damaged or destroyed by you;(b) compensation we have to pay to any Passenger or crew member affected by your actions; and (c) delaying the aircraft for the purpose of removing you and /or your Baggage.
If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement. 

You shall submit to any security checks as required by Governments, airport officials, Carriers or by us. 

13.7 Transmission of Passenger Data 
We are entitled to transmit your personal data and all personal reservation data in connection with your flight to government or other entities as may be required by applicable law. 


Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket is regarded as a single operation for the purposes of the Convention. However, your attention is drawn to Article 15.1.2(b).


15.1 The liability of EGYPTAIR and each Carrier involved in your journey will be determined by its own Conditions of Carriage, and applicable law. Applicable law may include the Convention, and/or local laws which apply in individual countries. Our liability provisions are as follows: 

15.1.1 The Convention applies to international transportation as defined in the Convention. Where the Convention applies to your transportation, our liability for claims arising out of that transportation will be subject to and governed by the rules set forth in the Convention. For domestic flights where points of departure and arrival lie within the territory of Egypt, our liability shall be subject to Egyptian Laws, including the rules of limited liability of Egyptian law of Commerce no. 17 for the year 1999. 

15.1.2 Where your carriage is not subject to the liability rules of the Convention, and to the extent not in conflict with other applicable law, the following rules shall apply: 

15.1.2(a) Any liability we have for Damage, will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law. 

15.1.2(b) We will be liable only for Damage occurring during carriage on flights or flight segments where our Airline is the operating air-carrier for that flight or flight segment. If we issue a Ticket or if we check Baggage for carriage on another Carrier, we do so only as agent for the other Carrier.  If you have a claim for checked baggage, you may make it against the carrier performing the carriage during which the damage took place.
In the case of flights operated by us as codeshare services in association with another Carrier, we shall only be liable for damages towards passengers of our codeshare partner if we are the operator of the flight on which the damage occurs (see also Art. 15.1). 

15.1.2(c) We will not be liable for Damage to Unchecked Baggage unless such Damage is caused by our negligence.   
15.1.2(d) We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same. 

15.1.2(e) Except where other specific provision is made in these Conditions of Carriage, we shall be liable to you only for recoverable compensatory Damages. 

15.1.2(f) We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including our property. 

 15.1.2(g) We shall have no liability whatsoever for Damage to articles not permitted to be contained in Checked Baggage under Article 8.3. 

15.1.2(h) We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition. 

 15.1.2(i) The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability contained therein, applies to our Authorized Agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such Authorized Agents, employees, representatives and persons shall not exceed the amount of our own liability, if any. 

 15.1.2(j) Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws, unless otherwise expressly stated.

 15.1.2(k)  The limit of liability for Damage to Baggage established by local law applies to your Baggage where local law applies to your transportation instead of the Convention. 

 15.1.2(l)  If the applicable local law does not establish a limit of liability for damage to or loss of Baggage, then the liability limitations applicable to lost or damaged Baggage as set forth in the Montreal Convention shall apply to our liability. 

15.1.2(m)  If the weight of the Checked Baggage is not recorded on the Baggage Check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free Baggage allowance for the class of carriage concerned, as provided in our regulations.


Acceptance of Baggage without complaint at the time of delivery of such Baggage is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) Days of your receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) Days from the date the Baggage has been placed at your disposal. If you wish to file a claim or an action regarding loss of Baggage, you must notify us within twenty-one (21) days from the date of the arrival of the aircraft at the Place of Destination, or from the date on which the aircraft ought to have arrived at the Place of Destination.  Every such notification must be made in writing.

Any right you may have for compensation for any Damages shall be extinguished if a legal action is not brought within two years of the date of arrival of the aircraft at the Place of Destination, or of the date on which the aircraft ought to have arrived at the Place of Destination, or the date on which the carriage stopped.  The method of calculating the period of limitation shall be determined by the law of the court where the case is heard. 


No agent, employee or representative of EGYPTAIR has authority to alter, modify or waive any provision of these Conditions of Carriage. 


Carriage of you and your Baggage is also provided in accordance with and subject to certain other regulations and conditions applying to or adopted by us. These regulations and conditions, which can vary from time to time, are important. They concern among other things; the carriage of unaccompanied minors, pregnant women, and sick passengers, and restrictions on use of electronic devices. Information concerning such regulations and conditions are available from us upon request.


We will use reasonable efforts to make correct decisions about the interpretation of applicable laws, regulations, orders or governmental policy for the purpose of Articles 7-1 (our right to refuse carriage) and 11-1 (your conduct aboard aircraft). Sometimes such decisions may have to be made in circumstances where limited time is available and no proper opportunity exists to carry out any or sufficient enquiries, as a result, any such decision made by us will be final and binding on you even if subsequently proved to be incorrect, provided that at the time we made our decision we had reasonable grounds for believing that it was correct.