Online refund request

For Auto online refund

Please read carefully the general conditions shown below, then kindly to click here and check the eligibility for your ticket/s to be automatically refunded or you can fill in the below Online Refund Form.

• Please only use the Auto online refund form in case of ticket(s)/ EMD(s) issued via EGYPTAIR website.
• Please only use the Online refund form in case of ticket(s)/ EMD (s) issued via EGYPTAIR sales offices / EGYPTAIR Call center.
• Passengers with tickets issued by travel agents, should check the refund process with the same original place of purchase.
• For PAYPAL transactions, kindly be informed that the only way to process the refund is to fill in the below online refund form and choose PAYPAL as a payment method from dropdown list, otherwise the refund request will not be processed successfully.
• For tickets payed by Fawry or Valu to be refunded, please refer to EGYPTAIR nearest office.
• In case of re-issuing your ticket using a different credit card than originally used for payment, kindly visit the nearest EGYPTAIR office for ticket refund.
• The refund request will be processed according to the ticket fare rules shown during purchasing the ticket.
• Please note that in case of a refund request, you must ensure that the check-in is cancelled if the next flight is within 72 hours. To cancel your check-in, click here .
• Refunds/cancelations are strictly prohibited on the same day of issuance of the travel documents (Tickets & EMDs), Terms and conditions apply.
• If you have your Boarding Pass issued, please make sure to cancel it before you apply.
• All refundable tickets in your booking will be submitted, if you want to refund only one ticket, please click here to contact nearest EGYPTAIR office to split your booking and apply again.
• In case of involuntary cases (Flight cancelation, Medical report, etc.) please click here to contact nearest EGYPTAIR office.
• In case of participating in a bid through E-upgrade, passengers must cancel their offer before requesting to refund the ticket, please click here to cancel the offer.
• Please be aware that your reservation will be cancelled automatically after completing the Auto Refund process.
• In case of any ancillary services purchased through EMD(s), kindly contact nearest EGYPTAIR office for cancelation (terms & conditions apply), or send email to [email protected]
• Validity of Travel Documents (Ticket/EMD):One year from the date of issue, If completely unused; or One year from the date of first travel on the Travel Document.
• Period for ReFund (Ticket/EMD): Two years from the date of issue, either completely unused or partly used.Two years from the last date of reissue, if completely unused.
• Note:In case of a reissued EMD (Good of Transportation) with any residual values, the new EMD will be valid for one year from the last date of reissue.

For Online Refund Form

Please read carefully the general conditions shown below, then kindly submit the online refund request form.

• Please only use the Auto online refund form in case of ticket(s)/ EMD(s) issued via EGYPTAIR website.
• Please only use the Online refund form in case of ticket(s)/ EMD (s) issued via EGYPTAIR sales offices / EGYPTAIR Call center.
• Passengers with tickets issued by travel agents, should check the refund process with the same original place of purchase.
• For tickets payed by Fawry or Valu to be refunded, please refer to EGYPTAIR nearest office.
• In case of re-issuing your ticket using a different credit card than originally used for payment, kindly visit the nearest EGYPTAIR office for ticket refund.
• Kindly submit your online refund form from same country selected during your reservation.
• Refunds/cancelations are strictly prohibited on the same day of issuance of the travel documents (Tickets & EMDs), Terms and conditions apply.
• Please use the form given below to request for a refund for a booking purchased online through www.egyptair.com, in case of more than one booking: please submit separate forms, completed with all details, for each booking refund request.
• The refund request will be processed according to the ticket fare rules, EGYPTAIR policy, and will take up to 21 working days (and it may take longer than usual, due to the high volumes currently being processed). Please note your credit card company and/or the issuing company may require additional time to credit the funds to the card.
• Please note that in case of a refund request, you must ensure that the check-in is cancelled if the next flight is within 72 hours. To cancel your check-in, click here .
• To request a refund on a ticket not purchased through www.egyptair.com, please click here to contact nearest EGYPTAIR office.
• Please be aware that your reservation will be cancelled automatically after completing the Auto Refund process or through submitting the online refund application form.
• In case of participating in a bid through E-upgrade, passengers must cancel their offer before requesting to refund the ticket, please click here to cancel the offer.
• In case of any ancillary services purchased through EMD(s), kindly contact nearest EGYPTAIR office for cancelation (terms & conditions apply), or send email to [email protected]
• Validity of Travel Documents (Ticket/EMD):One year from the date of issue, If completely unused; or One year from the date of first travel on the Travel Document.
• Period for ReFund (Ticket/EMD): Two years from the date of issue, either completely unused or partly used.Two years from the last date of reissue, if completely unused.
• Note:In case of a reissued EMD (Good of Transportation) with any residual values, the new EMD will be valid for one year from the last date of reissue.

* Mandatory fields

1

Purchaser Information

First Name *

First name is mandatory Please enter a valid First name

Last Name *

Last name is mandatory Please enter a valid Last name

E-mail address *

E-mail address is mandatory Please enter a valid E-mail address

(which used while booking)

Telephone number

Please enter a valid Telephone number

(given by the customer while booking)

2

Credit Card Information

Payment Method *

Air Plus American Express Belfius Master Card CBC Online Giropay iDeal ING HomePay KBC Online Maestro UK Bancontact/MisterCash PayPal Sofort UATP Visa

Card number / Account ID *

Card number is mandatory Please enter a valid Card number

XXXXXXXXXXXX (Last 4 Digits)

Expiration date *

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Year 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036

Name of credit card holder as shown on card *

Name of credit card holder is mandatory Please enter a valid Name of credit card

3

Ticket Information

Confirmation number *

Confirmation number is mandatory Please enter a valid Confirmation number

Country of issuance *

-- Algeria Austria Bahrain Belgium Canada China China Hong Kong Cyprus Czech Republic Denmark Egypt France Germany Ghana Greece Hungary India Ireland Italy Japan Jordan Kuwait Lebanon Morocco Netherlands Oman Qatar Russia Saudi Arabia South Africa Spain Switzerland Thailand Tunisia Turkey (USD) Turkey (TRY) United Arab Emirates United Kingdom United States WorldWide (EUR) WorldWide (USD) Please select Country of tickets issuance (mandatory field)

Document number(s) * required

Please enter your 13-digit Ticket or service document . EX: 0771234567890

1

Ticket number is mandatory Please enter a valid Ticket number

Full passenger name Please enter a valid Full passenger name

2

Please enter a valid Ticket number

Full passenger name Please enter a valid Full passenger name

3

Please enter a valid Ticket number

Full passenger name Please enter a valid Full passenger name

4

Please enter a valid Ticket number

Full passenger name Please enter a valid Full passenger name

5

Please enter a valid Ticket number

Full passenger name Please enter a valid Full passenger name

6

Please enter a valid Ticket number

Full passenger name Please enter a valid Full passenger name

7

Please enter a valid Ticket number

Full passenger name Please enter a valid Full passenger name

4

Remarks

Remarks

Please type less than 150 characters

5

Actions

Verify Recaptcha * required

×

×

Manage My Booking

Our website not only makes everything convenient for you it puts you in control. Now you can conveniently manage your booking online by choosing your seat, selecting required meals, modifying your booking class or even changing your destination. You can also save your valuable time in the airport by paying in advance for excess baggage.

For more information about Online Refund click here

Enter your details to see and modify your bookings

Booking reference

Please enter Booking
reference / PNR No Please enter valid Booking reference / PNR No

Passenger's last name

Please enter Last Name Please enter valid Last Name

×

Page Content