EGYPTAIR Refund & Change Reservation Policy.

EGYPTAIR Refund & Change Reservation Policy.
3/26/2020

In light of the resolution issued to extend flight suspension to and from the Egyptian airports till April 15th 2020 for international flights as part of the measures taken to control the spread of the Corona Virus (COVID-19), and as EGYPTAIR is keen on the interests of its customers and keeping them updated about the developments in light of the unprecedented conditions, EGYPTAIR has issued regulations for the change or refund of international tickets for individuals as of March 26th, 2020 as follows:

  • In case of customers who wish to change the dates of their international tickets issued on the suspended flights from March 19th 2020 till the end of the suspension period, change is permitted only once on the same itinerary (route) without additional fees once EGYPTAIR resumes its flights. Consequently, the tickets shall be considered as valid for one year starting from the new travel date. In the event that the customer wishes to make any more changes, the applicable rules and conditions shall be applied according to the change fees for every ticket separately.
  • In case of customers who wish to refund their tickets issued on the suspended international flights from March 19th, 2020 till the end of the suspension period, the ticket amount shall be refunded in the form of E-voucher except for some non-refundable taxes. This voucher can be used as air tickets for the passenger or any of his first-degree relatives. OR, customers can refund their tickets in cash or in the payment method used by the customer, after the resumption of EGYPTAIR flights any time within 3 years.
  • For new international travel tickets issued until 30/6/2020, these tickets shall be exempted from the change fees, while any other applicable fees shall be incurred at the time of the change.

Meanwhile, EGYPTAIR urges its customers to check their tickets through the EGYPTAIR offices, call center in Egypt 1717, or travel agents to stay updated the developments regarding the resumption of flights and the conditions of change and refund applicable to each ticket.

The National Company of Egypt thanks its customers for their consideration of the current situation and wishes them health and wellness.


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